FAQ

1. How do I make payment?

Full payment must be made upon confirmation of order. Currently we only accept direct bank-in or online transfer to Maybank and CIMB account. Bank-in details will be sent to your email upon confirmation of your order. Strictly NO COD or self-pickups.

2. How to order?

To place an order, please fill in the Order Form. We DO NOT accept orders placed through Facebook or sms/phone. Reason is because its easier to keep track and refer to the orders as they are lots of orders coming in daily. If you would like a tutu that is showcased on our Facebook or photo gallery, simply take note of the tutu name (for example: Pink Fairy, Bumblebee etc) and write it down at the ‘Other details’ section in the order form. Anything else you wanna ask that’s not stated here? Kindly use the contact form.

3. May I know the price for the tutu?

Price depends on the size of the tutu. Some kids are tall, some are chubby, so the price list is made for you to refer based on the sizes. Do measure your kid and crosscheck with the price list here. The price stated is for 3 color tutus only. If you want to add more colors, additional RM8 per color.

4. Where do you ship the items?

For now, Malaysia, Singapore and Indonesia only. Buyer from other countries please send me an email if interested to order. Again, we DO NOT do pick-ups or COD.

5. How long does it take for you to complete my order?

It takes about 6-7 days before we ship the items to you. So please place order at least 2 weeks before the date you need to use it. If its an urgent order, please email us. We will reply whether we can make it on time or not. All urgent orders will be charged extra RM15.00.

6. Do you sell other stuff besides the tutu skirt?

Yes, other than the tutu skirt, we also sell matching headbands, tutu puff wands and pin corsage upon request. These items are sold separately. However, we DO NOT SELL matching tops or tights/leggings.

7. What’s the difference between buying the tutus in shops and custom made?

Custom made tutu is made upon request (no ready stock), you can choose the color, waist size, length and design to suit your princess.

8. How do you deliver the tutus?

We use PosLaju. All tutus will be delivered wrapped in plastic. Upon receiving your package, gently comb the strands of the tutu with your fingers, fluff it a bit and hang on a hanger!

9. What is the tutu made of?

Our tutu is made out of soft tulle material (kain net). If you worry if your baby is too young or has sensitive skin, you might want to buy some tights or leggings to wear it with. The waist is made out of elastic rubber but it can only expand up to 1-2cm.

10. Are tutu the same with pettiskirts?

No, it is not. Our tutu are no-sew tutu made out of soft tulle. Pettiskirts are made out of nylon chiffon which is sewn together. And we DO NOT SELL pettiskirts.

11. Shipping

We use standard PosLaju to ship our tutus within Malaysia, Singapore and Indonesia. You can check the shipment status by going to Pos Malaysia website: http://www.pos.com.my by keying in the tracking ID.

12. Returns & cancellations

We do not accept any returns or cancellations once payment has been made or items has been shipped. (That’s why it’s best if you could measure your lil’ princess waist before ordering.)

13. How to measure?

Measure in inches the waist of your kid (exact measurement). The best length for a tutu skirt is somewhere above the knee. So measure the length from the waist up to the length you wanted. The waist is only stretchable till up to 2-3cm max, thats why we need your exact measurement.

14. Do you have ready stock tutus?

No, we DO NOT have any ready stock tutus (unless stated). All tutus are made upon receiving order. But you can try your luck by emailing us, sometimes we might have some ready stock.

15. Where is your shop?

Sorry we only sell online, no physical shops. Maybe someday…